Service

It’s common knowledge that Scotland is a friendly nation. We love small talk about the weather, how things look, and a bit of gossip. And we have a level of customer service that many envy—the proverbial Scottish warmth isn’t just a marketing promise for us; it’s part of our everyday lives.

Friendly Scottish service

At The Scottish Shop , the customer comes first. We're here to help you and answer any questions you may have about us and our products—whether it's about finding the right size, caring for a cashmere blanket, or choosing the perfect gift. You can reach us during regular business hours by email or phone —and often outside of those hours as well: just send us an email or give us a call.

Fast Delivery

Once we receive your order, we typically ship it within 24 hours (excluding weekends and holidays). Throughout Germany, your package will usually arrive within one to four days —with DHL tracking so you can see where your order is at any time.

Sustainable Packaging — GoGreen with DHL

We ship in an eco-friendly way using DHL GoGreen. Our shipping boxes are fully recyclable, and we wrap our items in traditional brown paper with a small paper bow —plastic-free and sure to add a little excitement when you unwrap them (we all love unwrapping gifts!). Every product is carefully inspected before shipping to ensure it reaches you in perfect condition.

Gift wrapping

Many of our products are gifts—and they look like gifts when they arrive. The thoughtful packaging, featuring brown paper and a bow, makes every order ready to give. And if you’d like your order sent directly to the recipient, that’s no problem—you’ll receive the invoice conveniently by email, and there won’t be one included in the package. Find inspiration in our gift collection.

30-day return policy

We want you to love our products. That's why you can return products in perfect condition within 30 days of the purchase date—for any reason. Just send them back, and you'll receive a full refund. See our FAQs for all the details.